FREQUENTLY ASKED QUESTIONS

What are Comporium's mail servers?

POP (incoming):

  • Server: mail.comporium.net
  • Port: 995
  • SSL: On
  • Requires full email address/password for authentication

 IMAP (incoming):

  • Server: mail.comporium.net
  • Port: 993
  • SSL: On
  • Requires full email address/password for authentication

SMTP (outgoing):

  • Server: smtp.comporium.net
  • Port: 465
  • SSL: On
  • Requires full email address/password for authentication

How do I download and install Trend Micro?

  1. Log in to your My Account at:www.comporium.com.
    (If you do not have a My Account username and password, please click here.)
  2. Once logged in, click on Manage Anti-Virus Software.
  3. Enter a PC name to identify the computer you plan to install the software on.
  4. Click Get Serial Number.
    A unique serial number will be generated and will appear on your screen. Write down this serial number, you will need it later during the installation.
  5. Scroll to the bottom of the page and find the box reading Download.
  6. Click All Versions to begin your download.
  7. Depending on your operating system, you will get a few different options.
    1. If you are given the option to “run” the program, click “run”. This will start the installation as soon as the download is complete.
    2. If given the option to “save”, save the file to your computer’s desktop for easy location after the download. If you saved the downloaded file, double click the trendmicro.exe shortcut on your desktop to begin the installation.
    3. Some newer operating systems will show download progress in the bottom left corner of your internet browser.If this is the case for you, simply click the tab once the download is complete. This will start your installation.
  8. During the installation, Trend Micro will ask for the serial number you generated earlier. Enter the serial number (these are case sensitive).
  9. Once entered, Trend Micro will complete your installation.