Try a hard reboot using these steps: Remove the stand Remove the battery compartment Take the battery out and unplug power for a few seconds Reconnect everything If this does not work, please call us. Was this article helpful to you? Related Articles How do I record video from another camera? How do I save Touchscreen Video Recording (TVR) video? Why is my subscriber portal not recording history/not recognizing when doors are opened? Why can’t I log into my app? Why can’t I view my cameras? Will the system accommodate multiple user codes? Comments are closed.