Try rebooting the touchscreen using these steps: Go to settings Enter “Master Code” (not your user code) Go to Advanced Settings>Reboot Touchscreen Reboot the touchscreen again. Enter “Master Code” again Was this article helpful to you? Related Articles How do I record video from another camera? How do I save Touchscreen Video Recording (TVR) video? Why can’t I log into my app? Why is my Touchscreen black/frozen? Why can’t I view my cameras? Will the system accommodate multiple user codes? Comments are closed.