Have you gone through the initial set-up of your account? Do you have the “Comporium ReadyHome” app installed on your smart phone? Are you entering the correct username and password? If you need further assistance please call us. Was this article helpful to you? Related Articles How do I record video from another camera? How do I save Touchscreen Video Recording (TVR) video? Why is my subscriber portal not recording history/not recognizing when doors are opened? Why is my Touchscreen black/frozen? Why can’t I view my cameras? Will the system accommodate multiple user codes? Comments are closed.