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- 1st contact number is called. If in Rock Hill city limits, 2nd contact number is called.
- If your pass code is not verified by someone on your call list, the Police Department/Fire Department is dispatched.
- Your call list is called.
- In the event of a Panic alarm or Duress alarm, we dispatch the Police Department first then call the customer’s contact list.
- In the event of a residential Fire alarm, the 1st contact number is called, we dispatch Fire, then call the customer’s contact list.
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