Without any obstructions, wireless signals can reach up to 300 feet, but unless you live or work in a space with no walls, you are more likely to experience better coverage in closer proximity to your wireless router/gateway. Even when nearby, wireless signals can sometimes be less than optimal in some areas of a home. Below are some things you should consider that may cause weak or limited wireless signals.

Location, Location, Location

For maximum coverage, the best location for your wireless router/gateway is as close to the center of the structure as possible. Keep in mind that wireless networks use a radio signal that can be blocked or weakened by any number of construction materials: cinder block, concrete, metal, and even wood and drywall. Common items, such as furniture, fish tanks, and mirrors can also impact the signal. The more barriers between the wireless router/gateway and a wireless device, the weaker the signal. For optimal speed to your wireless device, place it within the closest possible proximity and limit the number of barriers.

Perfect Placement

It is crucial to keep your wireless router/gateway off the floor, out of closets and cabinets, and away from walls and large metal objects such as file cabinets and coated mirrors. The ideal location is on a wall mount or shelf higher than the surrounding furniture and obstacles. Studies have shown that radio waves travel best downward and laterally.

Electronic Interference

While it is running, a microwave can disrupt wireless service. Turn off the microwave if it is on (there is no need to unplug it). Some cordless telephones can interfere with the wireless router/gateway signal, since they operate at the same frequencies. If you suspect that your cordless phone is interfering with your network, you can:

• Change the location of the wireless router/gateway or the base unit of the cordless phone.
• Use a phone that is not using the same frequency as the wireless router/gateway (2.4 GHz or 5 GHz).

You may also have interference from other electronics and wireless devices including baby monitors, wireless speakers, gaming consoles (Wii, X-Box, and Play Station). If you live in an apartment complex or very close to your neighbors, it is also possible to receive interference from their electronic devices if they operate on the same frequencies.

More Matters

Comporium High Speed Internet includes the installation of one wireless device (if present at time of installation) of your choosing to the wireless router/gateway.1 You may choose to connect additional wireless devices, however Comporium will not be responsible for configuring these. With the increasing number of wireless connected devices, wireless signals can become weakened and strained. Additional devices (i.e., computers, wireless phones, tablets, Smart TV’s) accessing your wireless router/gateway can reduce the maximum attainable speed for each device. In addition, always protect your wireless network with a password so that unauthorized access does not occur.

Comporium provides wireless functionality as a free benefit to its High Speed Internet subscribers2; however, you may prefer to use your own wireless router/gateway. If so, Comporium will disable the wireless function on the Comporium provided router/gateway in order for your preferred device to work optimally.

 

1This connection is dependent upon the customer making sound decisions with the technician for proper placement of the wireless router/gateway within the structure. Those that make decisions against the advisement of the technicians may be subject to charges in the event that Comporium must revisit the installation site.2The wireless feature of Comporium High Speed Internet service carries an assigned value of $0.00.

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