The TVR service includes an additional layer of security that encrypts recorded video, making recordings only viewable on the touchscreen. If you want to view recorded video on another device, you will need to download the video by inserting a USB drive into your Touchscreen and following the instructions below.

IMPORTANT: BE SURE TO TURN OFF RECORDING BEFORE REMOVING THE SD CARD. REMOVING THE SD CARD WHILE RECORDING IS IN PROGRESS MAY CORRUPT THE SD CARD. STOP RECORDING BEFORE REMOVING THE SD CARD.

When you are ready to download a recording from your TVR service, a good rule of thumb is to use a USB drive with at least 1GB of memory. You may use smaller-sized USB drives depending on the amount of recordings you plan to download. Follow these steps to download video to your USB drive.

Saving Video Files to a USB Drive

Video on the SD card is encrypted and can only be viewed on the touchscreen. To view videos on another device, you can export video in one-hour segments to a USB drive by doing the following:

1. Insert a USB drive into the USB port on the side of the touchscreen.

Touchscreen view when downloading video to USB

2. On the timeline, select the video clip that you want to save.

3. Select Save to USB.

4. Enter the Master Code. The video is saved as a single file to the USB drive. The “save complete” message displays when the file transfer is complete.

IMPORTANT:

Video files saved to the USB drive are unencrypted.

Each video file saved to the USB drive includes aggregated video clips from the 30-minute time period before and after the selected time. The name of each file includes the timestamps of both the beginning and end of the saved video in the following format:

begin_date_begin_time-end_date_end_time.mp4

Example: 2015-04-10_075349-2015-04-10_082501.mp4

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