This is your choice. In order for them to stop an alarm or get any information about your account, they will need this information. Was this article helpful to you? Related Articles How do I record video from another camera? How do I save Touchscreen Video Recording (TVR) video? Why is my subscriber portal not recording history/not recognizing when doors are opened? Why can’t I log into my app? Why is my Touchscreen black/frozen? Why can’t I view my cameras? Comments are closed.