Some authorities do require a key holder to respond when they are dispatched. It is not always possible for the police to communicate a solution to our Monitoring Station, so an a actual response by a key holder is recommended. Was this article helpful to you? Related Articles How do I record video from another camera? How do I save Touchscreen Video Recording (TVR) video? Why is my subscriber portal not recording history/not recognizing when doors are opened? Why can’t I log into my app? Why is my Touchscreen black/frozen? Why can’t I view my cameras? Comments are closed.