Are there programs to help make telephone and broadband service more affordable for low income customers? How is eligibility determined and where can I apply?

Are there programs to help make telephone and broadband service more affordable for low income customers? How is eligibility determined and where can I apply?

Federal and state lawmakers believe that every person in the United States should have access to quality, affordable telecommunications service. If you participate in certain social programs, you may qualify for a discount on your local telephone bill or broadband … Continued
What is Selective Call Acceptance?

What is Selective Call Acceptance?

Certain Restrictions May Apply HOW IT WORKS: You can program your phone to accept only those calls from a special list of people. When your service is “turned on,” your phone will accept only calls from those in your Selective … Continued
What is Caller ID?

What is Caller ID?

How it works: Incoming caller’s name and number is displayed on your phone… – and television when you also have Digital Cable through Comporium. (Caller ID on TV) – and computer when you also have High-Speed Internet through Comporium. (Caller … Continued
How do I sign up for the Do-Not-Call list to hault telemarketers and other solicitors from calling me at home?

How do I sign up for the Do-Not-Call list to hault telemarketers and other solicitors from calling me at home?

In response to consumer concerns about telemarketing calls, the FCC and the Federal Trade Commission established the national Do-Not-Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and … Continued
What is Per-Line Blocking?

What is Per-Line Blocking?

Certain Restrictions May Apply HOW IT WORKS: Prevents your Caller ID information from being sent out every time you make a call. To deactivate & display Caller ID information: 1. Lift the handset and listen for the dial tone. 2. … Continued
Can you give me information about the billing of 900 number services?

Can you give me information about the billing of 900 number services?

Under the Telephone Disclosure and Dispute Resolution Act (TDDRA), the consumer has certain rights and obligations regarding 900 services. Included in these rights is the right not to be billed by a 900 service provider for any 900 service that … Continued
What is the City License Fee?

What is the City License Fee?

City License Fee – This fee is to replace the former Rock Hill city business license tax. The city license fee is a 1% city local tax that is calculated on revenue from the customer’s fixed monthly recurring charges if … Continued
What is Per-Call Blocking?

What is Per-Call Blocking?

Certain Restrictions May Apply HOW IT WORKS: By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call. How to use: 1. Lift … Continued
Can I provide my own telephone equipment?

Can I provide my own telephone equipment?

Customer-provided equipment may be connected to our telephone company facilities, in compliance with FCC regulations. Customers who provide their own equipment are responsible for its maintenance and repair. If the terminal equipment provided interferes with the proper operation of the … Continued
What is the Dual Party Relay Service Charge?

What is the Dual Party Relay Service Charge?

Dual Party Relay Services help hearing- or speech-impaired individuals communicate via the telephone. These services are required by Title IV of the Americans with Disabilities Act and to the extent possible and must be functionally equivalent to standard telephone services. … Continued