Under the Telephone Disclosure and Dispute Resolution Act (TDDRA), the consumer has certain rights and obligations regarding 900 services. Included in these rights is the right not to be billed by a 900 service provider for any 900 service that is not in compliance with federal laws and regulations. If you suspect a 900 billing error, please call or write Comporium Communications within 60 days. A call to our Business Office will be sufficient notice to initiate a billing review. Our business hours are at 8:00a.m. until 5:00 p.m., Monday through Friday. If you decide to write us, please submit the appropriate information regarding the call(s) in question to the address shown on our Contact Us page. When notice of a suspected billing error is received, a service representative will review your bill, make appropriate adjustments, and pursue collections of the call(s). Failure to pay may result in involuntary blocking to your access to 900 services. Your local or long distance telephone service cannot be disconnected or interrupted for nonpayment of 900 calls. Attempts to collect for disputed 900 calls will be suspended until the billing review process is completed. The billing agent is obligated to forfeit any disputed amount up to $50 per transaction if it fails to comply with TDDRA rules. This notification requires no action unless you wish to change your access to 900 service.
- Where do I get out-of-town telephone directories?
- What does the law say about telephone use?
- What if I have a question that isn’t covered here?
- Will the Long Distance Service Agreement affect my service?
- Will I need to take any actions to accept the new Agreement?
- Will all of my long distance services be provided under the new Agreement?